FAQ
Order
What types of paragliding clothing does Fly Mike offer?
We offer a comprehensive range of paragliding clothing, including:
- Overalls : Ideal for all weather conditions and maximum freedom of movement.
- Gloves : Various models for optimal grip and protection.
- Helmets : Safety helmets in various sizes and designs.
- Shoes : Specially designed paragliding shoes for comfort and support.
Do you have a size chart to help you get the perfect fit?
Yes, we have a detailed size chart on every product page to help you choose the right size. We're also available by phone for personalized advice.
Can I change my order after confirmation?
If you would like to make changes to your order, please contact us as soon as possible. We can make changes as long as the order hasn't been shipped.
Shipping, Returns & Exchanges
What kind of washing instructions do I need to follow?
Washing instructions vary depending on the material. You can find them on the respective product page or on the care labels.
How quickly will my orders be shipped?
Orders are typically processed and shipped within 1-2 business days. Please contact us for express shipping options or specific requests.
Can I also order internationally?
Yes, we ship worldwide. Please note that some countries may charge customs fees. For detailed information, please contact us.
How can I return or exchange my order?
If you are not satisfied with your purchase, you can return or exchange the items within 30 days. Please contact us at info@fly-mike.de to initiate the return process.
Products & Care
Is the clothing durable and robust?
We use only high-quality materials that guarantee longevity and durability. We also offer a sewing service to carry out minor repairs at cost price, even outside the warranty period.
Does FLY MIKE offer a repair or replacement service for clothing items?
Yes, we offer both repair and replacement services. If you have any questions or concerns, please contact us at info@fly-mike.de .
Where can I find instructions for caring for my paragliding clothing?
Care instructions can be found on the product page of each item and on the included tags. We're also happy to provide you with personalized tips to extend the life of your clothing.
Discounts & Payments
Are there discounts for large order quantities?
Yes, we offer discounts for bulk orders. Please contact us at info@fly-mike.de and we will provide you with a customized quote.
What payment methods does FLY MIKE accept?
We accept various payment methods, including:
- Prepayment : Transfer before shipping.
- Cash on delivery : Payment upon delivery.
You can also see all payment methods in the checkout.
Customer Service & Warranty
Where do the materials for the clothing come from?
We place great emphasis on sustainability and quality. Our materials come from selected manufacturers who use environmentally friendly production methods.
Is there a guarantee on the products?
Yes, we offer a 2-year warranty on our products. This covers defects in materials and workmanship. If you have any questions about the warranty, please contact us at any time.
How can I contact FLY MIKE customer service?
You can reach our customer service by email at info@fly-mike.de or by phone. Our staff will be happy to assist you with any questions or concerns.
Does FLY MIKE also offer advice for paragliding beginners?
Yes, we offer special advice and tips for paragliding beginners. Our team is available to answer any questions you may have about equipment and safety.
Miscellaneous
What should I do if I haven't received my order?
If your order hasn't arrived within 5 business days of shipment, please contact us at info@fly-mike.de . We'll be happy to help you check the status of your delivery.
What happens if an item is not available?
If an item is unavailable, we will notify you immediately by email. You have the option of either waiting for the item, requesting a refund, or selecting a different item.
Where can I find information about future products or offers?
To be informed about new products, special promotions and offers, subscribe to our newsletter on the website or follow us on social media